Three Rivers Dental Group: Greentree at 950 Greentree Road #300 in Pittsburgh, Pennsylvania

Customer Reviews about Three Rivers Dental Group: Greentree

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  Don't call it a scam! But do realize that this is a sales driven kind of business. Dentistry is subjective; one dentist will say you undoubtedly need a nerve treatment (i.e., root canal). Another dentist will believe a simple filling will do. And you're probably like me and not an expert that would know the difference. I believe Three Rivers Dental has given me the absolute highest price service required to resolve my issue during a number of appointments and didn't realize this until my last and final appointment (I've been a customer for a few years with a number of treatments). Also, I did more research on the company, like checking the news and internet searches regarding employer reviews. It's very disappointing (i even saw one where the owner threatened someone with a lawsuit over their post) This business has very friendly staff! So of course they're going to get good reviews. But that doesn't mean they actually needed the treatment they received. This is why people say they're scammers. I think they care about me when they're taking me through the motions (e.g., cleanings, xrays) but they ignored me when it came to money In my instance, i neglected to ask to see the xrays or even ask any questions when the doctor said I needed two nerve treatments. Distraught, I went into the little business area and we arranged credit card payment and set up my appointment. On the day of my appointment, i decided to at least ask to see the xrays and ask some questions just out of curiosity (everything is convenient on their computers). I was very courteous because i felt like a hassle and embarassed for not asking questions during my first appointment. I HAD FULL INTENTIONS OF LAYING DOWN AND GETTING IT OVER WITH. I explained to my dentist and she immediately behaved as though i was trying to back out. I said "no no, i'm just trying to understand, i completely neglected to ask any questions last time and i didn't even ask to see the xrays." She answered my questions but made absolutely zero attempt at empathizing and giving me more details than i was asking for. She even rudely asked me "are you trying to back out?" I said "oh absolutely not, i called off work for this". I was using phrases like "grey area" and "shadow" to try to get her to explain like she actually cared about me (and of course they always tell you to ask questions). I felt like i was...PULLING TEETH! She ultimately offered another xray so i could get a better view, to which i obliged, but she returned to the room asking "so are we doing this?" before even offering me the xray they just took (how strange!). I asked to see the xray, she became more concerned i was cancelling, and became rude when i was asking for information. She drew the attention away from my xrays and finally said "i guess we're not doing this then, good luck finding someone that will fill that back tooth." I was standing there in shock with my bib still on. She turned and walked away, even in front of the other hygienist, who was very embarassed for me as she walked me out. it was horrible. Ultimately, the dentist cancelled my appointment on me, in front of witnesses, and then tried to keep the $580 reservation deposit. I fought this with phone calls for over a month. They stopped calling me, refused to explain, it was absolutely one of the most frustrating and appalling experiences of my life. I eventually had to go to my credit card company for help and initiated a dispute. I think Three Rivers never responded to the credit card company and were eventually charged a "charge back". I was free! I immediately got a new dentist down the road that only does fillings and small things. He sends you away to do nerve treatments and he's not sales driven. He filled both of my teeth no problem at all and i'm much happier now. My advice to you!! ASK QUESTIONS UPFRONT!! Ask many as you can! Understand their payment policies, especially circumstances you may find yourself in which are not explained in their fine print!! (in my case, there was no information on THEM cancelling on ME, only vice versa)
  October 01, 2017

  by Zachary Casella
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  Dr Fammmartino did a great job with my implant! I was never in pain, even after the initial surgery then when he wasn't happy with the way the first permanent crown turned out, he had a new one made. It looks fabulous, he did a great job coloring matching and I never had any trouble getting in to see him! The only complaint I have is with the insurance processing, which eventually got taken care of.
  August 22, 2017

  by Jenn Abel

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About Three Rivers Dental Group: Greentree in Pittsburgh